Refund Policy

💸 Refund Policy

We want you (and your dog!) to be 100% happy with your purchase. That’s why we offer a risk-free, satisfaction-first guarantee.

✅ 90-Day Money-Back Guarantee

If you’re not completely satisfied with your item within 90 days of delivery, we’ll issue you a full refund—no questions asked.

📦 To Qualify for a Refund:

  • The item must be unused and in the same condition as received.
  • Requests must be submitted within 90 days of receiving your order.
  • You must provide a photo or video showing the issue or dissatisfaction.
  • Return shipping (if required) is at the buyer’s expense unless the product is faulty.

⚠️ Non-Refundable Situations:

  • Orders with incorrect shipping info provided by the customer
  • Minor delays due to customs, pandemics, or courier slowdowns
  • Normal wear and tear from use
  • Packages marked as "delivered" but not received (please file a claim with your carrier)

💬 How to Request a Refund

Simply email us at info@nestlepaws.store with:

  1. Your order number
  2. A brief explanation of the issue
  3. A photo or video of the item (if applicable)

We’ll respond within 24–48 hours.

🔁 Replacements

If your item arrives damaged or defective, we’ll resend a new one at no extra cost. No need to return the original.

💡 Our goal is simple: if your pup isn’t happy, we’re not happy.